Customer Service Advisor

At Hozelock, we’ve been helping people nurture their gardens for generations. From innovative watering solutions to trusted gardening tools, our products are designed to make growing easier, more enjoyable, and more sustainable. But behind every great product is a great team. We’re a company that values curiosity, craftsmanship and collaboration, where ideas are encouraged, expertise is shared, and people are empowered to make a real impact. If you’re passionate about quality, innovation and being part of a business with a proud heritage and an exciting future, Hozelock could be the place for you. Job Purpose: Front-line representatives of the company, expected to be knowledgeable about the products and services the company offers. The primary responsibility of the Customer Service Advisor is to answer customer queries and resolve customer issues in an efficient and timely manner. This may include providing information about products and services, taking orders, processing payments, addressing complaints, and troubleshooting technical issues. Customer Service Advisor must be able to effectively listen to customer concerns and provide accurate information. Must be able to think on their feet, as they often have to handle difficult situations and explain complex topics. In addition to answering queries, Customer Service Advisor may also be responsible for providing feedback to the company about customer satisfaction. They may also be responsible for handling customer complaints and resolving disputes. This is a full time, temporary role starting as soon as possible until approx. July 2026, with a possibility of extension.