Customer Service Advisor Job at Barclays (Glasgow)

Customer Service Advisor

Barclays

Location:
United Kingdom , Glasgow

Category:
Customer Service

Contract Type:
Not provided

Salary:

26500.00 GBP / Year

Save Job

Apply Position

Job Description:

We are looking for passionate Customer Service Advisors to join our Credit Cards team at Tesco Bank, part of Barclays Bank UK Plc. In this role, you’ll handle inbound calls from customers—everything from simple purchase queries to more complex questions about interest rates. You’ll guide customers towards our digital self-service options and play a key role in resolving complaints, making sure every customer feels valued.

Job Responsibility:

Collaboration across multiple digital channels to personalise each interaction with a customer
Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support
Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently
Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time
Support teams within the business operations function as needed, including risk management, compliance and collections
Comply with all regulatory requirements and internal policies related to customer care
To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels

Requirements:

Customer service experience – call centre is great, but retail, hospitality or any customer-facing role works too
Strong communication and listening skills, with empathy and resilience to handle complex queries
Confidence using tech – from Microsoft Office to multiple systems at once in a fast-paced environment

What we offer:

12% pension
private medical insurance with 24/7 virtual GP access
performance-related bonus
generous holiday allowance (with the option to buy more)
family-friendly policies
plenty of learning opportunities to grow your career

Additional Information:

Job Posted:
March 13, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

Barclays - All Job Offers

Job Link Share: