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Customer Service Advisor

barclays.co.uk Logo

Barclays

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Location:
United Kingdom , Kettering

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Category:
Banking

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Contract Type:
Not provided

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Salary:

26500.00 GBP / Year
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Job Description:

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. You’ll be the friendly face and first point of contact for our Retail Banking customers in branch or at one of our local hubs, offering face to face guidance and support with every interaction. As part of our Customer Care team, you’ll work 5 days per week, including some weekends. At Barclays, we’re not just offering you a role—we’re offering you a career.

Job Responsibility:

  • Provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels
  • Collaboration across multiple digital channels to personalise each interaction with a customer
  • Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support
  • Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently
  • Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time
  • Support teams within the business operations function as needed, including risk management, compliance and collections
  • Comply with all regulatory requirements and internal policies related to customer care

Requirements:

  • Background in customer service, retail, hospitality, or any other role where you've supported customers
  • Passion for helping people
  • Empathy and dedication
  • Ability to provide exceptional customer service
  • Ability to respond to inquiries, resolve issues and handle client requests efficiently
  • Ability to collaborate with internal stakeholders including sales, operational, and risk management teams
  • Ability to support teams within the business operations function as needed, including risk management, compliance and collections
  • Comply with all regulatory requirements and internal policies related to customer care
  • Ability to meet the needs of stakeholders/ customers through specialist advice and support
  • Ability to perform prescribed activities in a timely manner and to a high standard
  • May have leadership responsibilities
  • Ability to manage own workload
  • Ability to take ownership for managing risk and strengthening controls
  • Ability to build relationships with stakeholders/ customers
  • Demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship
  • Demonstrate the Barclays Mindset – to Empower, Challenge and Drive
What we offer:
  • Pension plan
  • Private medical insurance
  • Life insurance
  • Income protection
  • Full training
  • Support of collaborative team
  • Modern workspaces
  • Collaborative areas
  • State-of-the-art meeting rooms
  • Wellness rooms
  • On-site cafeterias
  • Fitness centers
  • Tech-equipped workstations
  • Hybrid working (structured approach with onsite 'anchor' days)

Additional Information:

Job Posted:
January 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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