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Customer Service Advisor

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360 Resourcing Solutions

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Location:
United Kingdom , Seaham

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

25555.53 GBP / Year
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Job Description:

Join ResQ and Make Every Conversation Count. At ResQ, we don’t just answer calls — we change experiences. We’re looking for upbeat, people-loving problem-solvers who get a buzz from helping others. If you love connecting with people, turning tricky situations into positive outcomes, and making someone’s day better — this is your moment. No experience? No problem. We’ve got you covered with full, paid training so you’ll feel confident and ready from day one. At ResQ, we believe in creating opportunities where everyone can succeed. We’re proud to be a Disability Confident employer and are committed to a fair, inclusive hiring process.

Job Responsibility:

  • Handling inbound customer queries and complaint calls with confidence
  • Listening carefully and uncovering what each household truly needs
  • Solving problems quickly and effectively
  • Turning frustrations into solutions
  • Building genuine rapport so every customer feels heard, supported, and valued

Requirements:

  • A natural communicator and great listener
  • Empathetic and genuinely customer-focused
  • Calm under pressure and solution-driven
  • Resilient, patient, and positive
  • Someone who takes pride in delivering a great experience every single time

Nice to have:

Whether you’ve worked in retail, care, warehouse, hospitality, hair & beauty, customer service, or sales — your people skills matter here.

What we offer:
  • Full training & continuous development
  • Exciting incentives and rewards
  • 28 days holiday (including bank holidays) + your birthday off paid
  • Pension scheme
  • Exclusive high-street discount hub
  • A supportive, energetic team environment where you’re valued

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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