Customer Service Advisor Job at Yorkshire Building Society (Blackpool)

Customer Service Advisor

Yorkshire Building Society

Location:
United Kingdom , Blackpool

Category:
Customer Service

Contract Type:
Not provided

Salary:

13800.00 GBP / Year

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Job Description:

If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because we’re right at the beginning of an exciting digital journey, our future has never looked more exciting - and neither has yours.

Job Responsibility:

Get to know our members and support them in finding the right products and services
Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online

Requirements:

Challenging yourself to go the extra mile for your colleagues and our members
Demonstrating exceptional adaptability, thriving in dynamic environments, and embracing change with a positive attitude
Understanding why it’s important to celebrate different people with different skills, experiences, and opinions
Displaying strong empathy, understanding and addressing the needs and feelings of others
Exceptional relationship management skills, capable of building and maintaining strong, positive connections
Demonstrating a growth-mindset and making the most of the training and development we offer
Display strong digital literacy skills by using various digital tools and technologies
Having the ambition to become a leading expert on our products and services
Be dedicated to continuous self-development to stay future-ready

What we offer:

Our pension scheme (where you can get up to 11% from us)
On target bonus of 7% (with the opportunity to earn up to a maximum 15%)
Access to brilliant health benefits
Life assurance at 6 times your salary
25 days’ holiday (and the option to buy more)
Cycle to work or an interest-free loan for an annual ticket
Wellbeing resources and tools
Retail and Leisure discounts

Additional Information:

Job Posted:
January 20, 2026

Employment Type:

Parttime

Work Type:

On-site work

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