Customer Service Advisor Jobs

Return on Investment Ltd

Location:
United Kingdom, Milton Keynes

Category:
Customer Service

Contract Type:
Not provided

Salary:

24000.00 - 26000.00 GBP / Year

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Job Description:

Creating incredible automotive customer experiences by unifying people, technology and marketing. We're searching for some seriously amazing individuals who have a knack for helping others, through a friendly phone call, webchat, or a well-crafted email. Your job? Tackling customer problems and questions and making sure every interaction leaves them with that coveted 5-star ROI experience. If you've got a knack for connecting with people, an eagle eye for detail, and a passion for resolving things on the first try, we want you on our team. We're in search of the best Customer Complaints Advisors to support one of our long-time automotive partners, Kia. You'll be joining a winning team known for delivering top-quality service. This job is fast-paced, with our team handling lots of calls, emails, and messages every day – all while working under tight deadlines.

Job Responsibility:

Tackling customer problems and questions
Making sure every interaction leaves them with a 5-star ROI experience
Handling calls, emails, and messages every day while working under tight deadlines
Supporting one of our long-time automotive partners, Kia

Requirements:

The superpower to see things from the customer's perspective
Stellar communication skills – you'll chat with people from all walks of life, tailoring your approach to the situation
A positive attitude, even on those tough days
Lightning-fast work with impeccable accuracy
A knack for problem-solving, especially when the puzzles get tough
Great negotiation skills, balancing customer needs with what's best for the business
A team player who's all about sharing knowledge and lending a hand when things get tricky
Sharp attention to detail
Excellent organisational skills
Resilience
A can-do attitude
Professionalism
Curiosity and eagerness to learn

What we offer:

A 5% bonus following completion of your initial Customer Service training (typically after 3 months)
A further 5% achievement bonus after 9 months in the job
A salary review once you've successfully passed your probation period
£500 a year to spend on things that boost your mental or physical wellness
Hybrid working following training
If you're scheduled to work a Saturday (usually one in four), we'll give you half a day off in the week
Team social events
Free parking
Access to education bursaries
A day off and a voucher to pamper yourself on your birthday
A company pension plan
A healthcare plan
A generous annual leave allowance, which grows the longer you stick around
Special deals on buying a car through our schemes

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Customer Service Advisor