Customer Service Advisor Job at Activate Group Limited (Bristol)

Job Description

First point of contact for customers and colleagues visiting the Bodyshop. Responsibilities include greeting customers, issuing courtesy cars, liaising with the workshop and updating customers. We are looking for a Customer Service Advisor to be part of our success story. Great career development opportunities – grow with us.

Job Responsibility

Responsible for the reception area, including greeting customers and providing a positive and welcoming experience
Deliver exceptional customer service
Co-ordinate and manage the logistics of a collection/delivery service based on a large fleet of courtesy cars
Liaise with the workshop to determine vehicle completion times and delays, relaying any special instructions from the customer with regards to deadlines
Regularly update the customer with progress on their repair
Carry out visual inspections of courtesy or customer vehicles to identify any accidental damage caused to avoid uninsured loss damage costs
Process payments and issue invoices
Supporting with handling complaints in line with Company policy
Adhere to all company policies, procedures, and service level agreements
Knowledge and compliance with Health and Safety regulations

Requirements

Strong attention to detail
Ability to deal professionally with the issues that arise
Excellent communication skills in all areas, including by telephone, email and in face-to-face situations
Computer literate
Ability to understand, implement and review complex processes
Proactive
Ability to organise time and resources
Good time management and prioritisation skills
Handling confidential information

What we offer

33 days holiday (including bank holidays)
Personal health cash plan – claim back the cost of things like dentist and optical check ups
Enhanced maternity / paternity / adoption / shared parental pay
Monthly and Annual Bonus schemes
Life assurance: three times basic salary
Free breakfasts and fruit
Birthday surprise for everybody

Activate Group Limited - All Job Offers