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Customer Service Advisor

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Office Angels

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Location:
United Kingdom , Mirfield

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

26000.00 - 28000.00 GBP / Year
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Job Description:

As a Customer Service Advisor, you will be the backbone of our client's customer interactions, ensuring a smooth journey from order placement to delivery.

Job Responsibility:

  • Ticket Handling: Manage customer service tickets promptly, ensuring every query is addressed within established timeframes
  • New Orders: Process incoming orders accurately and coordinate with fulfilment teams for timely delivery
  • Order Fulfilment & Delivery Management: Oversee customer deliveries, keeping clients informed every step of the way
  • Sample Management: Process and fulfil customer sample requests while tracking inventory
  • Non-Conformance Management: Document and manage product/service non-conformance reports, liaising with relevant teams for swift resolution
  • Sales Quotations: Create detailed quotes and follow up to enhance conversion rates
  • Payment Queries: Address inquiries regarding invoices and payments, ensuring professionalism in communications

Requirements:

  • Previous customer service experience, preferably in a B2B environment
  • An understanding of sales processes and the order-to-cash cycle
  • Proficiency with CRM/Ticketing systems and order processing software
  • Advanced skills in Microsoft Excel and Outlook
  • Excellent written and verbal communication skills
  • Strong analytical thinking and conflict resolution skills
  • A customer-centric mindset with high attention to detail
What we offer:
  • Company Pension
  • Employee Assistance Programme with 24/7 support
  • Enhanced Maternity and Paternity pay
  • Life insurance
  • Regular Company Events
  • Cycle to Work Scheme
  • Free car parking on-site

Additional Information:

Job Posted:
August 11, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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