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Barclays Logo Barclays · Banking

Customer Service Advisor

United Kingdom, Solihull 26700.00 GBP / Year · Job Posted May 16, 2026
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Job Description

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly face and first point of contact for our Retail Banking customers in branch or at one of our local hubs, offering face to face guidance and support with every interaction. As part of our Customer Care team, you’ll work 5 days per week, including some weekends, and start with a competitive salary of £26,700. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.

Job Responsibility

  • Provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels
  • Collaboration across multiple digital channels to personalise each interaction with a customer
  • Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support
  • Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently
  • Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time
  • Support teams within the business operations function as needed, including risk management, compliance and collections
  • Comply with all regulatory requirements and internal policies related to customer care

Requirements

  • Passion for helping people
  • empathy and dedication
  • experience in customer service, retail, hospitality, or any other role where you've supported customers

What we offer

  • Pension plan
  • private medical insurance
  • life insurance
  • income protection
  • wellness rooms
  • gyms
  • mental health support
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