Customer Service Advisor Job at Social Value Portal Ltd (Coalville)

Customer Service Advisor

Social Value Portal Ltd

Location:
United Kingdom , Coalville

Category:
Customer Service

Contract Type:
Employment contract

Salary:

26722.00 GBP / Year

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Job offer has expired

Job Description:

The Customer Service Advisor is a key role within the business, acting as first point of contact for our customers, covering a range of queries from paying rent to reporting repairs, dealing with sensitive issues, treating each customer with respect and consideration. No two days are the same, you will learn ‘on the job’ so there is no need for housing experience, but a background in contact centre work is essential, along with a passion for Customer Service.

Job Responsibility:

Acting as first point of contact for customers
Covering a range of queries from paying rent to reporting repairs
Dealing with sensitive issues
Treating each customer with respect and consideration

Requirements:

Educated to GCSE level in Maths and English
A good understanding of IT packages
Call centre experience is essential
Previous experience of working in a customer service centre
Excellent telephone manner
Empathetic and professional
At ease with technology
Good written communication skills for emails and web portal queries

Nice to have:

Background in contact centre work
Passion for Customer Service

What we offer:

Agile working
Private healthcare options
Emphasis on health and well-being
Opportunities to grow and develop
39 days’ annual leave (including statutory days), increasing to 44 days with length of service
Contributory Social Housing Pension Scheme (matched contributions up to 8%)
Health Cash Plan
Enhanced Employee Assistance Program
Wide range of training and development opportunities
Opportunities to work flexibly and from home

Additional Information:

Job Posted:
March 25, 2026

Expiration:
March 25, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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