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Customer Service Advisor

collinsongroup.com Logo

Collinson

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Location:
South Africa , Cape Town

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Taking inbound calls in a professional manner; handling and overcoming objections in a professional and effective manner; adhering to targets; taking inbound calls from an international customer base; handling both internal and external email correspondence to and from clients in line with quality standards; working towards resolution time periods, quality standards and targets.

Job Responsibility:

  • Taking inbound calls in a professional manner
  • handling and overcoming objections in a professional and effective manner
  • adhering to targets
  • taking inbound calls from an international customer base
  • handling both internal and external email correspondence to and from clients in line with quality standards
  • working towards resolution time periods, quality standards and targets
  • Reaching call resolution timeously
  • Reaching targets on a daily, weekly and monthly basis
  • Adherence to schedule
  • Meeting quality assurance selected targets
  • Meeting all agreed KPI`s
  • Develop excellent relationships with all stakeholders

Requirements:

  • Must be Fluent in Speaking, Writing and Reading French
  • Dealing with clients telephonically – above average telephonic communication skill
  • Ability and willingness to work weekends and shifts as and when required
  • Proven exposure to flexibility and easily adaptable to pressurized environments and change
  • Proven customer service orientation and problem-solving ability in previous roles/career
  • Must have applied foreign language in a corporate environment
  • Ability to multitask

Nice to have:

  • Experience with working to targets
  • Familiarity with call centre culture/environment
  • Exposure to travel, either work related or extensive personal travel

Additional Information:

Job Posted:
January 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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