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We are looking for new Customer Service Advisors to join our team in Rotherham! This is an office based role, so please ensure that you can reliably commute to: NAPA Way, Rotherham, S668PU.
Job Responsibility:
Answering inbound phone calls and emails from customers
Responding to voicemails and managing social media interactions
Providing product advice for vehicle components (training given)
Handling pre-sale and post-sale customer service enquiries
Performing general office duties
Liaising with suppliers, couriers and other departments in support of customers
Requirements:
Experience in a customer service environment (phone, online, or face to face)
Enjoy problem solving and finding solutions for customers
Good attention to detail
Ability to work to deadlines
Team player
Dynamic and focused on the customer experience
Ambition to progress and push ideas forward
What we offer:
28 days annual leave (5.6 weeks)
Staff discount available across full range of products
Access to the AAG Benefits discount hub, providing savings and discounts at a wide range of retailers