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You will act as the first point of contact for our customers, providing product/services information, answer questions and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. You will be a role model and leader in areas of teamwork, customer focus and continuous improvement for the purposes of ensuring alignment with the Company vision and critical success factors.
Job Responsibility:
Taking calls and building rapport with business customers each day on our contact centre and dealing or directing queries
Fixing any issues quickly and efficiently, so customers feel valued every time
Interacting with internal stakeholders to solve client queries, in a proactive manner
Responsible for client liaison and generating sales reports and processing sales orders
Work closely with the Sales Team, to support the sales function. As well as provide administrative support to sales, operations and finance teams
Responsible for client related queries on products, deliveries, and services
Requirements:
Committed, show pride in their work, and who are positive & friendly
Passionate and dedicated
Team player
Excellent communicating
Must clear an enhanced DBS check
What we offer:
23 days annual holiday + bank holidays
phs Perks offering excellent discounts across hundreds of UK retailers
A range of benefits including pension, enhanced maternity and paternity pay, life assurance
24 hr wellbeing helpline and access to Digital GP for you and your household