Customer Service Advisor, Office Angels

Office Angels

Location:
United Kingdom, Yate, Bristol

Category:
Customer Service

Contract Type:
Not provided

Salary:

26500.00 GBP / Year

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Job Description:

This is not just a job; it's a fantastic career development opportunity in the thriving packaging industry. With consistent growth and an expanding international presence, you will be an integral part of our commitment to providing the highest standard of food-grade packaging.

Job Responsibility:

Putting the customer at the heart of everything you do
Demonstrating a strong desire for excellence in service delivery
Proactively processing orders within 12 hours and acknowledging all orders to customers promptly
Maintaining updated customer SOPs to ensure smooth operations
Keeping digital and physical filing organised for easy access and compliance
Communicating lead times and order statuses to customers in a timely manner
Resolving customer queries within a maximum of 4 hours
Handling incoming calls and emails with enthusiasm and professionalism
Managing customer complaints efficiently, ensuring responses are sent within specified timelines
Conducting regular meetings with customers to discuss account situations
Maintaining accurate records of customer interactions in our CRM system

Requirements:

Experience in customer service and office environments
Flexibility to adapt to changes
Strong planning, organisational, and time management skills
Excellent communication and interpersonal abilities
High attention to detail and problem-solving aptitude
Ability to work independently as well as part of a team

What we offer:

Fantastic career development opportunity in the thriving packaging industry
Consistent growth and expanding international presence
Parking available on site
Conveniently located just a 12-minute walk from Yate train station

Additional Information:

Job Posted:
November 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Service Advisor