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Customer Service Advisor

gillespierecruitment.co.uk Logo

Gillespie Recruitment

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Location:
United Kingdom , Gateshead

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Are you passionate about education and want to play a part in improving outcomes for young learners? Do you enjoy guiding people through products, delivering training and becoming the trusted go-to expert they rely on? This is a fantastic opportunity to join a supportive, people-focused team where your input genuinely impacts customer experience, retention and long-term success.

Job Responsibility:

  • Building strong relationships with customers and acting as their main point of contact
  • Supporting onboarding and successful implementation of software programmes
  • Delivering engaging online and occasional in-person training sessions
  • Monitoring customer usage, identifying gaps and improving engagement
  • Identifying opportunities to support account growth and retention

Requirements:

  • Experience in customer service, account management, customer support or client services
  • Confident communication skills with the ability to engage a variety of stakeholders
  • Experience delivering training, demos or presentations (online or face-to-face)
  • A proactive and solutions-focused mindset
What we offer:
  • Opportunities for progression and professional development
  • Meaningful role where your work positively impacts others
  • Modern working environment with a positive team atmosphere

Additional Information:

Job Posted:
February 05, 2026

Employment Type:
Fulltime
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