Customer Service Advisor Job at Activate Group Limited (Huddersfield)

Customer Service Advisor

Activate Group Limited

Location:
United Kingdom , Huddersfield

Category:
Customer Service

Contract Type:
Not provided

Salary:

26210.00 GBP / Year

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Job Description:

We’re looking for a Customer Service Advisor to join ARN, and play a key role in ensuring repair instructions are deployed to the most suitable repairer, in accordance with customer SLAs. They are also responsible for ensuring that all systems are updated and maintained efficiently. All Customer Service Advisors are responsible for delivering excellent customer service at all times.

Job Responsibility:

Manage vehicle claims end-to-end from repair instruction to completion and escalating where necessary
Making outbound and receiving inbound calls to and from customers, clients, 3rd parties and repairers
Using Avant Groups bespoke software and databases to record, update and maintain information relating to each claim
Manage own workload, ensuring all claims assigned are progressing in line with set KPI’s and business targets
Provide accurate updates to all key stakeholders, ensuring all updates are sufficiently detailed to give a full disclosure of the present claim position
Ensure that all SLA's are met and exceeded

Requirements:

Have a resilient and positive attitude
Excellent customer service skills, taking responsibility and providing a market leading customer journey
Excellent problem solving skills
Ability to handle a high volume of calls daily
Excellent written and verbal communication skills
Able to manage own time and workload

Nice to have:

Experience of working in a fast paced/contact centre environment (desirable)
Experience within the insurance and claims industry (desirable)

What we offer:

33 days holiday, including bank holidays
Personal health cash plan – claim back the cost of everyday healthcare such as dental and optical check-ups
Enhanced maternity, paternity, adoption and shared parental pay
Life assurance at three times your basic salary
Free breakfasts and fresh fruit
A birthday surprise for everyone

Additional Information:

Job Posted:
February 04, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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