Customer Service Advisor Job at Pertemps Network Group (Corby)

Customer Service Advisor

Pertemps Network Group

Location:
United Kingdom , Corby

Category:
Customer Service

Contract Type:
Not provided

Salary:

28500.00 GBP / Year

Save Job

Apply Position

Job Description:

Customer Services Administrator | Corby Monday–Friday, 08:30–17:00 (37.5 hours) | Site-based: Corby £28500.00 Do you enjoy being the person customers trust? Someone who keeps orders moving, solves problems quickly, and builds strong relationships? Do you want to join a global leader in food manufacturing, who are part of Associated British Foods (ABF), and become a key part of a friendly, fast-paced Customer Services team.

Job Responsibility:

Building and maintaining strong working relationships with allocated key customers
Processing orders, sample requests and complaints in line with standard procedures
Using the CRM system to manage customer activity and communication
Completing daily order allocation actions to keep service levels high
Coordinating effectively with internal teams and external suppliers to achieve OTIF (on time, in full) delivery
Supporting KPI performance and contributing to customer reviews
Overseeing collection and packaging asset return completions
Processing export orders and paperwork (where required)
Multi-skilling to provide cover for colleagues and support the wider team

Requirements:

Proven experience in a Customer Service role (ideally within FMCG)
Confident with Microsoft Office
A “can do” mindset with a practical, solutions-focused approach
Strong communication skills—able to handle queries/complaints professionally with internal and external stakeholders
Highly organised, able to prioritise and stay calm under pressure
A team player who enjoys collaborating and supporting others

Nice to have:

Experience working within a complex network of internal and external teams
Knowledge of the food manufacturing industry
Understanding of export processes

What we offer:

26 days holiday + bank holidays
Health Cash Plan
After probation: access to Perkbox rewards and discounts
Up to 10% matched pension scheme

Additional Information:

Job Posted:
March 20, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Pertemps Network Group - All Job Offers

Job Link Share: