Customer Service Advisor

As a Customer Services Advisor, you’ll play an important role in that mission by supporting customers who rely on these services every day. You’ll help with ticketing, travel enquiries, Swift products and concessionary travel passes, ensuring customers receive accurate information and excellent service. You’ll handle a high volume of inbound calls, use multiple systems to resolve queries efficiently, and record clear notes for follow-up actions. There may also be opportunities to support customers through email and web chat as the service continues to grow.