Customer Service Advisor

• Handling inbound calls from customers regarding new policies, existing cover, renewals, and policy changes
• Asking effective questions to understand customer needs and recommending appropriate breakdown cover
• Clearly explaining policy details and setting accurate expectations
• Ensuring customer information is captured accurately and systems are updated accordingly
• Delivering empathetic, high‑quality service, particularly when customers are in vulnerable or urgent breakdown situations
• Navigating multiple systems confidently while maintaining accuracy and pace
• Working closely with colleagues and embracing new processes to improve both customer experience and team performance

• A clear, confident, and professional telephone manner
• Ability to thrive in a fast‑paced, target‑driven environment
• Strong questioning and listening skills to understand customer needs
• Confidence using computer systems and switching between multiple applications
• A positive, team‑focused attitude and openness to learning
• A genuine passion for delivering outstanding customer service

Contact centre experience

• 9% employer‑contributed pension
• 50% off home, motor and pet insurance, plus free Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme
• Generous holiday allowance
• Buy as you earn share scheme
• Employee discounts and cashback
• 22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days
• Income protection on 50% of your salary for 5 years
• Life assurance cover at four times your salary
• Flexible benefits scheme
• Salary sacrifice scheme for fully electric and plug-in hybrid cars, and for private dental and medical cover
• Enhanced maternity, paternity, shared parental, and emergency dependant leave
• Employee Assistance Programme (EAP)
• Trained mental health first aiders (MHFA) for support
• Volunteering opportunities
• Up to £50 a month to match any contributions you make to your local community