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Customer Service Advisor

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First Intuition

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Location:
United Kingdom , Reading

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

26000.00 - 30000.00 GBP / Year
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Job Description:

This role provides essential operational, administrative and learner support within the Reading Centre, ensuring a smooth, welcoming and safe environment for students, staff, and visitors. This varied position supports delivery teams, maintains high-quality centre operations, and contributes to the learner experience across the South Central region.

Job Responsibility:

  • Act as the first point of contact at reception, providing a professional and friendly welcome to students, staff and visitors
  • Process accurate bookings for exams and courses
  • Conduct CBE invigilation and complete exam uploads for professional qualifications
  • Ensure all exams comply with regulatory and internal standards
  • Ensure learners meet mock exam policy requirements ahead of sitting their AAT exams
  • Work closely with the QV team to arrange external room hire in line with organisational requirements
  • Manage, organise and distribute course materials, including ordering, printing and shipping as required
  • Contribute to the health and safety initiatives of the Reading centre
  • Raise and escalate H&S risks and as needed
  • Maintain responsibility for the centre fire register
  • Ensure communal areas, including the kitchen, are clean, stocked and well-presented, including emptying and refilling the dishwasher as needed
  • Manage coffee and refreshment supply levels, including ordering and receiving deliveries as needed
  • Lead ESG reporting for the South Central region, collating data from both buildings and team members
  • Respond promptly and professionally to phone and email queries from learners, teams and clients
  • Produce reports on operational performance metrics and learner satisfaction
  • Assist tutors and the wider team across South Central by troubleshooting issues and escalating IT and operational problems as needed to support learners and clients effectively
  • Support the delivery team with classroom setup, including IT, digital tools and audiovisual technology
  • Carry out light manual handling tasks, including reconfiguring classroom layouts to meet session requirements
  • Monitor, record and report on learner absences & lateness
  • Oversee and organise parking arrangements for staff, learners and visitors
  • Provide general operational support as directed by management

Requirements:

  • Strong interpersonal and communication skills
  • Friendly, professional, and confident when interacting with customers
  • Hands on approach to service delivery
  • Reliable, detail-oriented, and proactive in spotting and solving issues
  • Able to multi-task and comfortable managing competing priorities in a busy environment
  • Organised, practical and able to manage time effectively
  • Must be comfortable with physical tasks as part of daily responsibilities
  • Flexible and adaptable team player, with the ability to collaborate with different teams across the business
  • Strong IT literacy (MS Office, email, etc.)

Nice to have:

  • Experience in a customer service, retail, hospitality, or facilities-related role
  • Understanding of apprenticeships or the accountancy and finance sector
What we offer:
  • 25 days annual leave (based on fulltime hours) PLUS bank holidays
  • 3 FI Days per year
  • Flexible-working positive employer with a range of family-friendly policies
  • Employee Assistance Programme: 24-hour confidential access to counselling and support services
  • Competitive Pension
  • Private Medical Insurance
  • Training and development opportunities
  • Long term career prospects in a growing company
  • Employee perks including a range of discounts to suit your lifestyle

Additional Information:

Job Posted:
March 26, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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