Customer Service Advisor, Office Angels

Customer Service Advisor

Office Angels

Location:
United Kingdom, Burton-On-Trent

Category:
Customer Service

Contract Type:
Employment contract

Salary:

24000.00 - 25500.00 GBP / Month

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Job Description:

Join a highly respected business in a close-knit team. You will play a key role in processing customer enquiries while working in a collaborative, customer-focused environment. Flexible hours and hybrid working available.

Job Responsibility:

Delivering exceptional customer service through email correspondence
handling customer calls and email enquiries, resolving issues efficiently in line with SLA's
taking ownership of individual enquiries and requests using a ticketing system
ensuring timely resolutions of tickets
collaborating with a small team to manage a high volume of email communications

Requirements:

Previous experience in a customer service or administrative-based role
particularly one involving written communication
confident using Word, Excel, and CRM systems
excellent grammar and writing skills

Nice to have:

Process-driven
detail-oriented
resilient
kind and collaborative

What we offer:

25 days holiday plus extra day for your birthday
8 bank holidays
free parking
health care plan

Additional Information:

Job Posted:
August 19, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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