Customer Service Advisor Job at Leyland SDM (London)

Customer Service Advisor

Leyland SDM

Location:
United Kingdom , London

Category:
Customer Service

Contract Type:
Not provided

Salary:

12.85 GBP / Hour

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Job Description:

As a Customer Service Advisor, you will be responsible for delivering an exceptional in-store experience for every customer. You will use your product knowledge and expertise to assist customers with their enquiries, provide helpful advice, and ensure their needs are met. Your friendly and professional approach will help build customer loyalty and contribute to the overall success of the store.

Job Responsibility:

Customer Service: Advise, serve, and engage with customers to build confidence, loyalty, and ensure a welcoming in-store experience
Product Knowledge: Stay up to date with products, services, promotions, and competitor offerings to provide the best advice and solutions to customers
Store Standards: Replenish stock daily, maintain high standards of cleanliness and presentation, and follow company policies and procedures to build brand image and customer confidence
Teamwork and Values: Embrace company values, contribute to a positive working environment, and support colleagues to ensure happy customers and team members
Attitude and Flexibility: Maintain a positive attitude, be punctual and reliable, and adapt to changing needs to support a great store atmosphere
Personal Development: Take ownership of your own learning and development, complete required training, and stay informed on company communications and promotions

Requirements:

Customer Service: Experience in a customer-facing role, preferably in retail or a similar environment
Communication: Excellent verbal communication and interpersonal skills
Product Knowledge: Willingness and ability to learn about products, services, and promotions
Organisation: Good organisational skills and attention to detail
Teamwork: Ability to work well as part of a team and support colleagues
Positive Attitude: Friendly, approachable, and motivated with a focus on delivering great service
Flexibility: Adaptable and reliable, with the ability to work varied shifts, including weekends
Presentation: Takes pride in maintaining a clean, tidy, and welcoming store environment

Nice to have:

Retail Experience: Previous experience working in a retail environment
Stock Management: Experience with stock replenishment and inventory processes
IT Skills: Familiarity with retail systems
Personal Development: Commitment to ongoing learning and self-improvement

Additional Information:

Job Posted:
May 05, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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