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Customer Service Advisor

barclays.co.uk Logo

Barclays

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Location:
United Kingdom , Banbury

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Category:
Banking

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Contract Type:
Not provided

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Salary:

26500.00 GBP / Year
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Job Description:

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. You’ll be the friendly face and first point of contact for our Retail Banking customers in branch or at one of our local hubs, offering face to face guidance and support with every interaction. As part of our Customer Care team, you’ll work 5 days per week, including some weekends. At Barclays, we’re not just offering you a role—we’re offering you a career.

Job Responsibility:

  • Provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels
  • Collaboration across multiple digital channels to personalise each interaction with a customer
  • Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support
  • Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently
  • Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time
  • Support teams within the business operations function as needed, including risk management, compliance and collections
  • Comply with all regulatory requirements and internal policies related to customer care
  • Meet the needs of stakeholders/ customers through specialist advice and support
  • Perform prescribed activities in a timely manner and to a high standard
  • May lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources
  • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams
  • Check work of colleagues within team to meet internal and stakeholder requirements
  • Provide specialist advice and support pertaining to own work area
  • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to
  • Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct
  • Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function
  • Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based

Requirements:

  • Background in customer service, retail, hospitality, or any other role where you've supported customers
  • Passion for helping people
  • Empathy and dedication
  • Ability to provide specialist advice and support
  • Ability to make judgements based on practice and previous experience
  • Ability to assess the validity and applicability of previous or similar experiences and evaluate options under circumstances not covered by procedures
  • Ability to communicate sensitive or difficult information to customers
  • Ability to build relationships with stakeholders/customers to identify and address their needs
  • Ability to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship
  • Ability to demonstrate the Barclays Mindset – to Empower, Challenge and Drive
What we offer:
  • Pension plan
  • Private medical insurance
  • Life insurance
  • Income protection
  • Full training
  • Support of a collaborative team
  • Opportunities to thrive and grow
  • Modern workspaces
  • Collaborative areas
  • State-of-the-art meeting rooms
  • Wellness rooms
  • On-site cafeterias
  • Fitness centers
  • Tech-equipped workstations
  • Supportive and inclusive culture
  • Flexible working arrangements
  • Hybrid working
  • International scale and mobility

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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