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Customer Service Advisor

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Office Angels

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Location:
United Kingdom , Liverpool

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

14.75 GBP / Hour
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Job Description:

As a Customer Service Advisor, you will be at the forefront of delivering high-quality, comprehensive housing and telecare services. Your mission? To resolve service requests and ensure our customers receive the support they need through various communication channels, including phone, text, email, and web.

Job Responsibility:

  • Handle all service enquiries with professionalism and empathy
  • Diagnose and order repairs while guiding customers through the process
  • Assist with housing applications, maintenance programmes, and tenancy matters
  • Manage sensitive situations, including ASB reports and emergency responses
  • Support elderly and vulnerable individuals to live independently with care.

Requirements:

  • Excellent communication skills, both verbal and written
  • A proactive attitude and the ability to think on your feet
  • Strong problem-solving skills and a customer-first mindset
  • Experience in a customer service role is preferred but not essential.
What we offer:
  • Be part of a supportive team that values your contributions
  • Opportunity for personal development and training
  • A vibrant work environment where your ideas are welcomed.

Additional Information:

Job Posted:
September 09, 2025

Employment Type:
Parttime
Work Type:
On-site work
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