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360 Resourcing Solutions Logo 360 Resourcing Solutions · Customer Service

Customer Service Advisor

United Kingdom, Edinburgh Employment contract 23500.00 - 25000.00 GBP / Year · Job Posted May 27, 2026
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Job Description

Welcome to DJ Alexander, where we know Scotland inside out. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to cover Edinburgh, Glasgow, St. Andrews, and Aberdeen with over 300 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property. Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Customer Service Advisor. This is a full-time, permanent position located in Edinburgh City Centre. You'll enjoy a standard workweek of 35 hours, Monday to Friday from 9am to 5pm. The salary ranges from £23,500 to £25,000.

Job Responsibility

  • Help promote excellent customer service across the business
  • Assist with the effective operation of the Customer Service Team
  • Collaborate / engage with all departments across the business in relation to customer service
  • Assist in the handling / reporting of customer reviews of the business
  • Share positive reviews and feedback across the business
  • Identify possible areas of learning / development from reviews
  • Assist in feeding back areas of learning / development across the business
  • Assisting as required in HPC cases including: Eviction Applications
  • Right of Entry Applications
  • Repairing Standard Cases
  • Letting Agent Code of Practice Cases
  • Assisting in managing the email inbox including: Passing enquiries to the relevant departments across the business
  • Identifying escalations / complaints and actioning appropriately
  • Assist in acknowledging escalations / complaints coming into the business
  • Assess most appropriate colleague / department to handle specific escalations / complaints
  • Support the business in escalation / complaint responses – both informal and formal including: Helping to ensure Complaints Procedure timelines met by complaint handlers
  • Recording / tracking of escalations / complaints – including managing the relevant tracker
  • Where appropriate, handle escalations / complaints to achieve best possible outcomes

Requirements

  • Strong in written / verbal communication and strong written comprehension skills
  • Strong in attention to detail
  • Able to deliver excellent customer service
  • Able to collaborate with colleagues
  • Current legal right to work in the UK

What we offer

  • Smart spending app discounts at over 900 retailers
  • Wellbeing centre resources for physical, financial, and mental health
  • Employee Assistance Programme free counselling support sessions
  • Smart Tech Scheme for gadgets and appliances
  • Cycle2Work Scheme
  • Enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF
  • Competitive base pay aligned with market value
  • Incentivised commission and performance bonuses
  • Loyalty celebrations for length of service
  • Pension scheme
  • Funding for professional qualifications
  • Company socials
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