Customer Service Advisor, Office Angels

Customer Service Advisor

Office Angels

Location:
United Kingdom, Manchester

Category:
Customer Service

Contract Type:
Employment contract

Salary:

24000.00 - 25000.00 GBP / Year

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Job Description:

Our client, a global market leader in their field, is seeking a Customer Service Advisor to provide exceptional customer service and ensure the smooth processing of orders and enquiries. This is a permanent full-time role based in Manchester offering a salary of £24,000-£25,000 per year with bonus opportunities and career growth.

Job Responsibility:

Process orders, liaising with suppliers and delivery teams
Monitor and complete customers' stock replenishments
Accurately document all relevant information from customer orders
Check and validate customer confirmation purchase orders
Regularly update information on the system, including the maintenance of customer pricing records
Receive and process enquiries, ensuring timely follow-up
Handle and process returns
Assist with general administration tasks, such as filing and post
Collaborate with sales staff to identify and maximise sales opportunities
Document customer complaints and ensure timely resolution
Undertake any reasonable tasks or duties assigned by management.

Requirements:

Proven experience in a similar customer-facing role
Experience in handling high-volume order processing, enquiries, and complaints
Ability to thrive in a fast-paced environment
Excellent telephone manner with strong empathy towards customers
Customer-centric mindset and a problem-solving mentality
Strong teamwork skills as well as the ability to work independently
Diligence when processing orders, enquiries, or complaints
Polite and courteous telephone etiquette
Ability to work efficiently in a continuously busy environment
Relationship-building skills to establish rapport with both customers and colleagues.

What we offer:

Competitive salary of £25,000 per year
Bonus scheme to reward your achievements
Permanent contract offering stability and career growth opportunities
Convenient office location, just a 10-minute walk from a tram station or with free parking available
Training and development opportunities.

Additional Information:

Job Posted:
May 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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