CrawlJobs Logo

Customer Service Advisor

https://www.office-angels.com Logo

Office Angels

Location Icon

Location:
United Kingdom , Manchester

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

24000.00 - 25000.00 GBP / Year
Save Job
Save Icon
Apply Position

Job Description:

Our client, a global market leader in their field, is seeking a Customer Service Advisor to provide exceptional customer service and ensure the smooth processing of orders and enquiries. This is a permanent full-time role based in Manchester offering a salary of £24,000-£25,000 per year with bonus opportunities and career growth.

Job Responsibility:

  • Process orders, liaising with suppliers and delivery teams
  • Monitor and complete customers' stock replenishments
  • Accurately document all relevant information from customer orders
  • Check and validate customer confirmation purchase orders
  • Regularly update information on the system, including the maintenance of customer pricing records
  • Receive and process enquiries, ensuring timely follow-up
  • Handle and process returns
  • Assist with general administration tasks, such as filing and post
  • Collaborate with sales staff to identify and maximise sales opportunities
  • Document customer complaints and ensure timely resolution
  • Undertake any reasonable tasks or duties assigned by management.

Requirements:

  • Proven experience in a similar customer-facing role
  • Experience in handling high-volume order processing, enquiries, and complaints
  • Ability to thrive in a fast-paced environment
  • Excellent telephone manner with strong empathy towards customers
  • Customer-centric mindset and a problem-solving mentality
  • Strong teamwork skills as well as the ability to work independently
  • Diligence when processing orders, enquiries, or complaints
  • Polite and courteous telephone etiquette
  • Ability to work efficiently in a continuously busy environment
  • Relationship-building skills to establish rapport with both customers and colleagues.
What we offer:
  • Competitive salary of £25,000 per year
  • Bonus scheme to reward your achievements
  • Permanent contract offering stability and career growth opportunities
  • Convenient office location, just a 10-minute walk from a tram station or with free parking available
  • Training and development opportunities.

Additional Information:

Job Posted:
May 27, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Office Angels - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Service Advisor

Customer Service Advisor

Our client is a rapidly growing hair care brand based in the West End are lookin...
Location
Location
United Kingdom , London
Salary
Salary:
32000.00 - 35000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in customer service, preferably in the beauty industry
  • Familiarity with customer service software (e.g., Gorgias or Zendesk)
  • Excellent communication, problem-solving, and conflict-resolution skills
  • Ability to multitask and meet performance targets
  • Proficiency in Google Workspace and Microsoft Office
Job Responsibility
Job Responsibility
  • Handle incoming calls, emails, live chats, and social media queries from customers
  • Process orders, returns, refunds, and exchanges
  • Provide accurate information about our products and promotions
  • Efficiently resolve customer complaints
  • Create trade accounts on Shopify
  • Maintain detailed and accurate customer records using CRM software
  • Work towards meeting customer service performance targets
  • Ensure all customer issues are fully resolved by following up as needed
  • Identify opportunities for upselling or cross-selling products and services
  • Stay updated on company policies, procedures, and industry trends
  • Fulltime
Read More
Arrow Right

Beauty Customer Service Advisor

Our client is a rapidly growing hair care brand based in the West End are lookin...
Location
Location
United Kingdom , West End, London
Salary
Salary:
32000.00 - 35000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in customer service within in the beauty industry
  • Familiarity with customer service software (e.g., Gorgias or Zendesk)
  • Excellent communication, problem-solving, and conflict-resolution skills
  • Ability to multitask and meet performance targets with ease
  • Proficiency in Google Workspace and Microsoft Office
Job Responsibility
Job Responsibility
  • Handle incoming calls, emails, live chats, and social media queries from customers with a cheerful and helpful attitude
  • Process orders, returns, refunds, and exchanges in line with our company guidelines
  • Provide accurate information about our products and promotions to enhance customer experiences
  • Efficiently resolve customer complaints to ensure timely satisfaction while maintaining our positive brand image
  • Create trade accounts on Shopify, assisting the trade team in setting up salon accounts
  • Maintain detailed and accurate customer records using CRM software
  • Work towards meeting customer service performance targets, including response times and resolution rates
  • Ensure all customer issues are fully resolved by following up as needed
  • Identify opportunities for upselling or cross-selling products and services
  • Stay updated on company policies, procedures, and industry trends to provide the best service possible
  • Fulltime
Read More
Arrow Right

Portuguese Speaking Customer Service Advisor

Office Angels are excited to be working one with of our clients located in the h...
Location
Location
United Kingdom , Solihull
Salary
Salary:
27500.00 - 28000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Fluent in Portuguese (spoken and written)
  • Enjoy speaking with Customers providing an excellent service
  • Have good IT skills and can learn new systems quickly
  • Able to prioritise tasks, meeting tight deadlines
Job Responsibility
Job Responsibility
  • Working as part of a team of Client Support Coordinators
  • Supporting Portuguese speaking customers via phone and email
  • On-boarding and set up of new customers
  • Support clients with Tax and VAT accounts queries alongside more general requests
  • Liaising with technical department regarding system and technical queries
  • Accurately recording all customer communications, interactions, comments, and complaints in the CRM system
What we offer
What we offer
  • Hybrid working (3 days in office, 2 days from home)
  • 25 days holiday plus bank holidays
  • Company Bonus
  • free parking
  • Fulltime
Read More
Arrow Right

Romanian Speaking Customer Service Advisor

You will be joining an exhilarating team providing customer service that is seco...
Location
Location
United Kingdom , Solihull
Salary
Salary:
27500.00 - 28000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Fluent in Romanian (spoken and written)
  • Enjoy speaking with Customers providing an excellent service
  • Have good IT skills and can learn new systems quickly
  • Able to prioritise tasks, meeting tight deadlines
Job Responsibility
Job Responsibility
  • Working as part of a team of Client Support Coordinators
  • Supporting Romanian speaking customers via phone and email
  • On-boarding and set up of new customers
  • Support clients with Tax and VAT accounts queries alongside more general requests
  • Liaising with technical department regarding system and technical queries
  • Accurately recording all customer communications, interactions, comments, and complaints in the CRM system
What we offer
What we offer
  • Hybrid working (3 days in office, 2 days from home)
  • 25 days holiday plus bank holidays
  • Company Bonus
  • free parking
  • Fulltime
Read More
Arrow Right

Customer Service Advisor

Do you have experience of working within a fast paced customer service role? If ...
Location
Location
United Kingdom , Bournemouth
Salary
Salary:
28000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent communication and organisational skills
  • Previous experience within a fast paced role
  • Positive attitude with a passion for helping others
  • Strong problem solving skills and attention to detail
  • Confident using Microsoft office
Job Responsibility
Job Responsibility
  • Assisting with customer enquiries through telephone and email
  • Processing and tracking customer orders
  • Problem solving complaints and customer issues
  • Collaborating with departments to assist with queries
  • Preparing customer documents and reports
  • Updating the in-house system with customer records
  • Providing a high level of administrative support
What we offer
What we offer
  • early finish Fridays
  • social outings
  • summer parties
  • your birthday off
  • monthly team awards
  • Fulltime
Read More
Arrow Right

Customer Service Advisor

Do you have experience of working within a fast paced customer service role? If ...
Location
Location
United Kingdom , Bournemouth
Salary
Salary:
28000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent communication and organisational skills
  • Previous experience within a fast paced role
  • Positive attitude with a passion for helping others
  • Strong problem solving skills and attention to detail
  • Confident using Microsoft office
Job Responsibility
Job Responsibility
  • Assisting with customer enquiries through telephone and email
  • Processing and tracking customer orders
  • Problem solving complaints and customer issues
  • Collaborating with departments to assist with queries
  • Preparing customer documents and reports
  • Updating the in-house system with customer records
  • Providing a high level of administrative support
What we offer
What we offer
  • Early finish Fridays
  • Social outings
  • Summer parties
  • Your birthday off
  • Monthly team awards
  • Fulltime
Read More
Arrow Right

Temporary Customer Service Advisor

Office Angels are seeking a cheerful and professional Temporary Customer Service...
Location
Location
United Kingdom , Glasgow
Salary
Salary:
13.50 GBP / Hour
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in customer service or administrative roles, preferably in the automotive industry
  • Exceptional communication skills and a positive attitude
  • Strong organisational abilities and attention to detail
  • Proficiency in Microsoft Office Suite and basic computer skills
  • Ability to work both independently and as part of a team
  • A willingness to learn and adapt in a fast-paced environment
Job Responsibility
Job Responsibility
  • Greet and assist customers in a friendly and professional manner
  • Manage customer enquiries via phone, email, and in-person
  • Support customers when signing documents
  • Support the sales team with administrative tasks, including filing, data entry, and order processing
  • Handle customer complaints and resolve issues promptly
  • Assist with promotional activities and office events
What we offer
What we offer
  • Exciting Work Environment: Be part of a vibrant team in a well-established automotive showroom
  • Convenient Location: easily accessible via public transport
  • Flexible Hours: Enjoy a work schedule that accommodates your lifestyle
  • Fulltime
Read More
Arrow Right

Customer Services Advisor

Join Our Team as a Customer Services Advisor! Are you passionate about deliverin...
Location
Location
United Kingdom , Towcester
Salary
Salary:
25000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Passionate about delivering exceptional customer service
  • Thrive in a dynamic environment
Job Responsibility
Job Responsibility
  • Responding to customer inquiries via phone, email, and chat
  • Providing accurate information about our services and resolving any issues promptly
  • Building strong relationships with customers to enhance their experience
  • Collaborating with internal teams to improve our service delivery
  • Maintaining records of customer interactions and feedback
What we offer
What we offer
  • Competitive salary and benefits package
  • Opportunities for professional development and career progression
  • A fun, engaging workplace culture that values teamwork and innovation
  • Recognition programmes to celebrate your achievements
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy