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NO EXPERIENCE REQUIRED – FULLY PAID TRAINING PROVIDED! Position: Customer Service Advisor. Location: Spectrum 3, Spectrum Business Park, Seaham, SR7 7TT. Salary: £26,602.03 + Commission. Contract: Full-time, on-site in person, permanent role (up to 40.25 hrs per week). :More Than a Job. A Place to Thrive. Join ResQ and Make Every Conversation Count. At ResQ, we don’t just answer calls — we change experiences. We’re looking for upbeat, people-loving problem-solvers who get a buzz from helping others. If you love connecting with people, turning tricky situations into positive outcomes, and making someone’s day better — this is your moment.
Job Responsibility:
Handling inbound customer queries and complaint calls with confidence
Listening carefully and uncovering what each household truly needs
Solving problems quickly and effectively
Turning frustrations into solutions
Building genuine rapport so every customer feels heard, supported, and valued
Requirements:
Natural communicator and great listener
Empathetic and genuinely customer-focused
Calm under pressure and solution-driven
Resilient, patient, and positive
Someone who takes pride in delivering a great experience every single time
What we offer:
Full training & continuous development
Exciting incentives and rewards
28 days holiday (including bank holidays) + your birthday off paid