Customer Service Advisor Job at 360 Resourcing Solutions (Edinburgh)

Customer Service Advisor

360 Resourcing Solutions

Location:
United Kingdom , Edinburgh

Category:
Customer Service

Contract Type:
Not provided

Salary:

25545.00 GBP / Year

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Job Description:

As a Customer Service Advisor, you will be the first point of contact for our residents, offering friendly, efficient, and professional support. Your role is pivotal in maintaining high resident satisfaction and ensuring seamless communication between residents and our property management teams. This part-time, temporary position offers an excellent opportunity to develop your customer service skills within a dynamic and supportive environment.

Job Responsibility:

Respond promptly and courteously to resident enquiries via telephone, email, and in-person
Provide accurate information regarding tenancy agreements, maintenance requests, and community policies
Log and track resident issues using company CRM and escalate where necessary to ensure timely resolution
Maintain up-to-date knowledge of company services, policies, and local area information
Support property management teams with administrative tasks related to resident communication
Contribute to continuous improvement initiatives by providing feedback on common resident concerns and service bottlenecks
Promote a positive and inclusive environment for all residents

Requirements:

Previous experience in a customer service or call centre role, preferably within property management, student accommodation, or a related sector
Excellent communication skills, both verbal and written, with a friendly and approachable manner
Strong organisational skills and the ability to manage multiple enquiries efficiently
Proficiency in using CRM systems, Microsoft Office, and other common business software
Ability to remain calm and professional when handling challenging situations
Flexibility to work part-time hours as required, with a willingness to adapt to changing priorities
A commitment to delivering outstanding customer service and supporting team goals

What we offer:

Competitive salary of £25,545.00 per annum (pro-rated for part-time hours)
Opportunity to gain valuable experience in the student accommodation sector
Supportive and friendly team environment
Training and development opportunities to enhance your career
Access to employee wellbeing programmes
Temporary contract with potential for extension or permanent employment based on performance

Additional Information:

Job Posted:
March 18, 2026

Employment Type:

Parttime

Work Type:

On-site work

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