Customer Service Advisor Job at Yorkshire Building Society (Preston)

Customer Service Advisor

Yorkshire Building Society

Location:
United Kingdom , Preston

Category:
Customer Service

Contract Type:
Not provided

Salary:

23000.00 GBP / Year

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Job Description:

If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We’re always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. And as we embark on an exciting digital transformation, the future is full of possibilities for us and for you.

Job Responsibility:

Build meaningful relationships with our members and help them find the right products and services to support their goals
Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts
Focus on doing what’s right for our members without the pressure of sales targets
Occasionally provide cover to local branches, mainly Blackpool

Requirements:

Motivated to go the extra mile for colleagues and members
Thrives in dynamic environments and embraces change with curiosity and positivity
Values diversity and understands the importance of different perspectives, experiences, and skills
Shows empathy and emotional intelligence
Builds strong, respectful relationships with members and teammates
Has a growth mindset and is eager to learn
Is confident using digital tools and open to learning new technologies
Is committed to personal development and staying future-ready

What we offer:

Pension scheme (where you can get up to 11% from us)
On target bonus of 7% (with the opportunity to earn up to a maximum 15%)
Access to brilliant health benefits
Life assurance at 6 times your salary
25 days’ holiday (and the option to buy more)
Cycle to work or an interest-free loan for an annual ticket
Wellbeing resources and tools
Retail and Leisure discounts
Personal Growth Toolkits
Secondment and Stretch opportunities
Learning Champion Network
Apprenticeships and Professional Qualifications
REACH Diverse Leadership Programme
Flexible working options without unsocial hours

Additional Information:

Job Posted:
January 20, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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