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BES Group Logo BES Group · Customer Service

Customer Service Advisor

United Kingdom, Manchester 24479.00 GBP / Year · Job Posted April 11, 2026
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Job Description

As a Customer Service Advisor, you will deliver excellent customer service to both internal and external customers. We’ll also expect you to proactively identify ways to improve the customer experience at every touch point. You will be the first point of service for customers and therefore must review their needs in line with the business goals, ensuring the best possible outcome.

Job Responsibility

  • Deal with customer queries through to resolution
  • Proactively build and develop relationships with customers and internal teams
  • Review and process data relating to customer accounts
  • Follow agreed processes and procedures to ensure service standards are consistently achieved
  • Identify and pursue up-sell and cross-sell opportunities and additional income
  • Plan and manage your own workload, taking into account change in customer and business priorities

Requirements

  • Solid customer service experience, ideally, gained through a phone based role
  • Strong communication skills with both internal and external stakeholders
  • Excellent numerical skills and previous experience of working with large data sets and using data to make decisions
  • Proven capability in taking initiative within the role
  • Demonstrated strength in forming effective relationships with clients and internal teams
  • The ability to work efficiently and effectively as a member of a team and on your own

What we offer

  • Up to 10% pension contribution
  • 2 x life cover
  • Enhanced maternity / adoption leave
  • Annual salary review
  • 25 days annual leave plus 8 bank holidays
  • An additional day’s holiday for your birthday every year
  • An extra day’s holiday to take on Christmas Eve each year
  • Access to our buy and sell holiday scheme
  • Opportunity for flexible working
  • Electric Vehicle salary sacrifice scheme
  • Discounts and savings via our employee benefits portal
  • Health and wellbeing support via our Employee Assistance Programme
  • Company wide volunteering scheme
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