Customer Service Advisor Job at BES Group (Manchester)

Customer Service Advisor

BES Group

Location:
United Kingdom , Manchester

Category:
Customer Service

Contract Type:
Not provided

Salary:

24479.00 GBP / Year

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Job Description:

As a Customer Service Advisor, you will deliver excellent customer service to both internal and external customers. We’ll also expect you to proactively identify ways to improve the customer experience at every touch point. You will be the first point of service for customers and therefore must review their needs in line with the business goals, ensuring the best possible outcome.

Job Responsibility:

Deal with customer queries through to resolution
Proactively build and develop relationships with customers and internal teams
Review and process data relating to customer accounts
Follow agreed processes and procedures to ensure service standards are consistently achieved
Identify and pursue up-sell and cross-sell opportunities and additional income
Plan and manage your own workload, taking into account change in customer and business priorities

Requirements:

Solid customer service experience, ideally, gained through a phone based role
Strong communication skills with both internal and external stakeholders
Excellent numerical skills and previous experience of working with large data sets and using data to make decisions
Proven capability in taking initiative within the role
Demonstrated strength in forming effective relationships with clients and internal teams
The ability to work efficiently and effectively as a member of a team and on your own

What we offer: