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Customer Service Advisor

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Brook-St Hiredonline

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Location:
United Kingdom , Newport

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

13.90 GBP / Hour
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Job Description:

Temporary- 6 months | £13.90 per hour | Hybrid working (Newport-based office). Are you organised, detail-focused, and experienced in office administration? We are seeking a Secure Examination Support Administrator to join our team and help deliver an accurate and reliable examination support service. We are proud to be recruiting on behalf of an inclusive and forward-thinking public sector organisation, committed to delivering fair and accessible services for all. This is an excellent opportunity for the successful candidate to develop their skills, gain valuable public sector experience, and play a key role in supporting secure examination processes.

Job Responsibility:

  • Handling a wide range of queries from a diverse customer base, covering general Intellectual Property topics and application processing via telephone and email
  • Forwarding complex calls and emails to the relevant departments
  • Logging and escalating complex queries as needed
  • Receiving new complaints and complex queries, escalating appropriately and involving the right subject matter experts
  • Booking visitor appointments to the office
  • Gathering data and obtaining customer permissions to support wider organisational needs
  • Maintaining a Continuous Improvement mindset by staying informed about CI practices and actively contributing ideas
  • Expanding knowledge through meaningful learning and embracing a personal growth mindset
  • Supporting training delivery and buddying colleagues when required
  • Participating in wider team, directorate, and corporate initiatives, and occasionally assisting other areas with workloads as part of a collaborative One IPO approach

Requirements:

  • Providing tailored customer service
  • Dealing with challenging conversations / identifying complaints
  • Written and verbal communication skills
  • Organisational skills
What we offer:
  • Onsite Cafe's
  • Onsite Gym
  • Free onsite parking

Additional Information:

Job Posted:
December 28, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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