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Customer Service Advisor

https://www.randstad.com Logo

Randstad

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Location:
United Kingdom , Sittingbourne

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

13.50 GBP / Hour
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Job Description:

Be the Voice that Makes a Difference. Are you a detail-oriented professional with a passion for delivering top-tier support? We are looking for a Customer Service Advisor to join our team in Sittingbourne. In this office-based role, you will be the backbone of our order processing operations, ensuring our customers receive the high-quality service they expect.

Job Responsibility:

  • Order Management: Process daily customer and sample orders received via various methods in a timely and accurate manner
  • Customer Support: Act as a key point of contact for hospitals, wholesalers, retailers, and patients
  • Problem Solving: Efficiently resolve queries and escalate issues when necessary, always maintaining a balance of empathy and business focus
  • Collaboration: Work closely with internal colleagues and warehouse/delivery partners to provide real-time order updates
  • Relationship Building: Work with dedicated accounts to build strong, knowledgeable partnerships and track orders from warehouse to delivery
  • Quality Control: Monitor shelf life requirements and proactively notify customers of any out-of-stock situations

Requirements:

  • Empathetic nature
  • Communication expert
  • IT proficient
  • Customer-centric
What we offer:
  • Recognition & rewards: Monthly awards for top performers and opportunities for customer service qualifications
  • Modern facilities: Access to an onsite gym (including a Peloton bike!), outside seating areas, and a subsidised canteen with a Starbucks station
  • Flexible working: Option to work from home one day per week once trained
  • Financial benefits: Competitive pension, private healthcare, and access to the Randstad app for discounts at major supermarkets, cinemas, and restaurants
  • Travel: Free on-site parking for all staff

Additional Information:

Job Posted:
May 14, 2026

Expiration:
May 22, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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