Customer Service Advisor

• Follow all company policies and procedures to ensure audit accountability for all activities
• Provide detailed and accurate vehicle quotes for products direct to employees and employers and communicate relevant client feedback to support sales
• Receive and check all vehicle orders and validate against existing risk limits set by the business
• Liaise with clients, their employees, dealers and suppliers to specify and order vehicles to customer requirements
• Monitor vehicle order progress and ensure delays or other concerns are shared with all parties, explained and resolved within acceptable timescales

• Office based customer service experience including both over the phone and by email, with occasionally face to face meetings
• Excellent written and verbal communication skills
• Strong customer service focus, demonstrating high standards in every customer interaction
• Ability to work effectively both as part of a team or with sole focus
• Effective planning and prioritisation
• Microsoft Office (Outlook, Word & Excel) capability beyond beginner level
• A knowledge of vehicle leasing and/or vehicles an advantage but not essential

A knowledge of vehicle leasing and/or vehicles an advantage but not essential

• 24 days annual leave
• Excellent pension contributions
• 6 months paid maternity leave
• Innovative fertility and surrogacy policy
• Working parent supports
• Employee assistance program
• Support to pursue educational and professional qualifications