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Barclays Logo Barclays · Call Center

Customer Service Advisor

United Kingdom, Glasgow 26700.00 GBP / Year · Job Posted July 03, 2026
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Job Description

We are looking for passionate Customer Service Advisors to join our Credit Cards team at Tesco Bank, part of Barclays Bank UK Plc. In this role, you’ll handle inbound calls from customers—everything from simple purchase queries to more complex questions about interest rates. You’ll guide customers towards our digital self-service options and play a key role in resolving complaints, making sure every customer feels valued.

Job Responsibility

  • Handle inbound calls from customers—everything from simple purchase queries to more complex questions about interest rates
  • Guide customers towards our digital self-service options
  • Play a key role in resolving complaints, making sure every customer feels valued

Requirements

  • Flexibility to work 35 hours per week, across a 7 day rota
  • Customer service experience – call centre is great, but retail, hospitality or any customer-facing role works too
  • Strong communication and listening skills, with empathy and resilience to handle complex queries
  • Confidence using tech – from Microsoft Office to multiple systems at once in a fast-paced environment

What we offer

  • Salary of £26,700
  • 12% pension
  • Private medical insurance with 24/7 virtual GP access
  • Performance-related bonus
  • Generous holiday allowance (with the option to buy more)
  • Family-friendly policies
  • Plenty of learning opportunities to grow your career
  • Life assurance
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