Customer Service Advisor Job at Airswift Sweden (The Woodlands)

Job Description

One of our major oil and gas clients is seeking a Customer Service to work on a 12 - month assignment in their facilities in the Woodlands, TX.

Job Responsibility

This position works in a fast- passed and collaborative team environment to ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordination with other departments to resolve inquiries
Builds sustainable relationships, and trust with customer accounts through open and interactive communication
Deliver excellent customer service by being reliable, responsive, empathic & competent
Manages open orders by adhering to established internal processes & procedures to ensure consistency within the department
Establishes and maintains effective communication with customers, responding to inquiries on orders, products and assisting with general information
Send shipping documents to customers prior to delivery to ensure the customer has all paperwork needed to offload
Serves as primary point of contact with existing key accounts
Works with accounts from placement of order through delivery
Responsible to ensure alignment of customer PO details with the order (accurate legal entity, Incoterms, payments terms, pricing)
Works closely with sales team to understand trends and identify growth opportunities and upcoming projects
Enters and manages non-conformance for their customer in a timely manner
Coordinates all internal communication to assigned accounts
Expert in system requirements, policies, and procedures as outlined in our quality and business management guidelines
Support coworkers in best practices and teamwork toward achieving exceptional customer experience
Acknowledge & process new purchase orders within 24 hours
Portrays a positive and professional image of the company and self with interacting with customers and colleagues
Coordinate nonconformance customer complaints to provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Establishes and maintains effective communication with customers, responding to inquiries about products and assisting with general information
Manage and optimize all processes under your responsibility taking into consideration Quality, Legality and Food Safety (if applicable) and client needs on company’s family of products and services
Proactively communicate with planning, logistics, manufacturing, credit, and sales to ensure smooth delivery of orders while anticipating any issues or potential delays

Requirements

3-5 years or relevant work experience
Proficient in Microsoft Excel, Microsoft Word, and Outlook
Ability to resolve difficult and complex issues and to work with cross-functional departments
Demonstrate organizational skills
Demonstrate sense of urgency, flexibility, and adaptability
Proven ability to multi-task in a fast-paced and often high stressed environment
Willing to meet and exceed customer expectations daily with willingness to own situations as they arise
Chemical or Oil/Gas Industry

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