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Customer Service Advisor

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Foundever

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Location:
United Kingdom , Coventry

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

24667.50 GBP / Year ▼
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Job Description:

As a Customer Service Advisor, you’ll be the first point of contact for customers, handling inbound/outbound calls and emails in a fast-paced contact centre environment. You’ll provide support, guidance, and solutions, ensuring that every customer receives a positive and efficient experience.

Job Responsibility:

  • Deliver outstanding customer service by handling a variety of inbound queries
  • Listen actively to customers and identify their needs
  • Provide clear and effective solutions, ensuring first-time resolution where possible
  • Work as part of a supportive team, collaborating to achieve success
  • Use computer systems efficiently to log customer interactions and update information accurately
  • Manage multiple conversations confidently while maintaining professionalism and empathy

Requirements:

  • Strong communication skills (both verbal and written)
  • Great listeners who can understand customer needs
  • Enjoy solving problems and thinking on their feet
  • Can stay calm and patient, even in challenging situations
  • Are adaptable and open to feedback
  • Have a positive attitude and thrive in a team environment
  • Comfortable using computer systems to navigate and process information quickly

Nice to have:

Ambitious

What we offer:
  • Industry-leading career progression
  • Regular coaching and support
  • Lifestyle Benefits Programme
  • Financial Wellbeing Support
  • Mental Health First Aiders
  • Wellbeing Champions
  • Employee Assistance Programme (EAP)
  • A workplace that truly values you
  • A culture of inclusion and belonging

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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