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Brook-St Hiredonline · Customer Service

Customer Service Advisor

United Kingdom, Stoke-on-Trent 12.36 - 13.25 GBP / Hour · Job Posted March 13, 2026

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Job Description

Customer Service Advisor - Online Civil Money Claims. This is an excellent opportunity to gain valuable experience within the Public Sector while supporting individuals through important legal processes. As a Customer Advisor, you will act as the first point of contact for service users. You will handle inbound calls, provide clear and accurate guidance on applications and court-related queries, and ensure every caller receives an accessible, inclusive, and supportive service. This is primarily a telephone-based contact centre role, with some administrative responsibilities. You must be comfortable spending the majority of your day on calls and communicating clearly with a wide range of people.

Job Responsibility

Handling inbound calls from members of the public and professional users
Providing updates, guidance, and signposting on OCMC applications and court cases
Accurately processing and updating high-volume case information
Explaining processes clearly so customers understand what to expect
Managing queries with empathy, resilience, and professionalism

Requirements

Successful candidates will be subject to a basic DBS check
A minimum of 3 years' referencing is required

What we offer

Hourly Rate increasing to £13.25 per hour after 12 weeks

Brook-St Hiredonline - All Job Offers

12.36 - 13.25 GBP / Hour · Stoke-on-Trent

Customer Service Advisor

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