Customer Service Advisor Job at 360 Resourcing Solutions (Willerby, Hull)

Customer Service Advisor

360 Resourcing Solutions

Location:
United Kingdom , Willerby, Hull

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we’re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we’re looking for a Customer Service Advisor with excellent communication skills to deliver a first-class customer experiences across email, calls, and live chat. Could that be you? If helping people gets you out of bed in the morning and solving customer queries puts a smile on your face, we’d love to hear from you!

Job Responsibility:

Use your natural people skills to stay customer-focused and delight customers
Take ownership of every Customer interaction, ensuring all queries are resolved efficiently
Handle escalated enquiries and complaints, working to maximise customer retention
Support initiatives to improve customer satisfaction results and recommendations
Meet key performance targets by delivering exceptional service within required timelines

Requirements:

Proven background in a customer service or customer experience role
Professional telephone manner with excellent people skills
Familiarity with Microsoft 360 and general IT proficiency
Strong attention to detail and effective time management

What we offer:

Pension – 5% employer / 5% employee contribution
Health Cashback Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts
25 days annual leave + bank holidays, your birthday, house move and wedding day off
Option to buy or sell up to 5 additional days annual leave
Enhanced Paternity/Maternity/Adoption leave
High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc
Free Parking on site
Regular ‘Lunch & Learns’
Social Events – Summer and End of Year parties etc
Customer Obsessed Awards - Regular opportunities to win

Additional Information:

Job Posted:
March 14, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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