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360 Resourcing Solutions Logo 360 Resourcing Solutions · Customer Service

Customer Service Advisor

United Kingdom, Willerby, Hull · Job Posted March 14, 2026
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Job Description

We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we’re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we’re looking for a Customer Service Advisor with excellent communication skills to deliver a first-class customer experiences across email, calls, and live chat. Could that be you? If helping people gets you out of bed in the morning and solving customer queries puts a smile on your face, we’d love to hear from you!

Job Responsibility

  • Use your natural people skills to stay customer-focused and delight customers
  • Take ownership of every Customer interaction, ensuring all queries are resolved efficiently
  • Handle escalated enquiries and complaints, working to maximise customer retention
  • Support initiatives to improve customer satisfaction results and recommendations
  • Meet key performance targets by delivering exceptional service within required timelines

Requirements

  • Proven background in a customer service or customer experience role
  • Professional telephone manner with excellent people skills
  • Familiarity with Microsoft 360 and general IT proficiency
  • Strong attention to detail and effective time management

What we offer

  • Pension – 5% employer / 5% employee contribution
  • Health Cashback Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts
  • 25 days annual leave + bank holidays, your birthday, house move and wedding day off
  • Option to buy or sell up to 5 additional days annual leave
  • Enhanced Paternity/Maternity/Adoption leave
  • High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc
  • Free Parking on site
  • Regular ‘Lunch & Learns’
  • Social Events – Summer and End of Year parties etc
  • Customer Obsessed Awards - Regular opportunities to win
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