Customer Service Advisor Jobs

JSL Solutions Ltd

Location:
United Kingdom, Shefford

Category:
Customer Service

Contract Type:
Not provided

Salary:

29000.00 - 32000.00 GBP / Year

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Job Description:

Are you passionate about customer service and looking for a role where you can make a real difference every day? We’re looking for someone who thrives in a busy environment, enjoys problem-solving, and takes pride in delivering excellent service. You’ll be at the heart of the branch — supporting customers by phone, email, and at the trade counter, while also helping to keep logistics and operations running smoothly.

Job Responsibility:

Handling customer enquiries via phone, email, and at the trade counter
Processing sales orders, returns, and credits through the ERP system
Liaising with the warehouse and field sales teams to ensure smooth order fulfilment
Providing advice on products, warranty processes, and technical queries
Overseeing van fleet KPI input, maintenance, and paperwork
Supporting the branch manager with site maintenance and operational tasks
Ensuring high standards of health & safety are met at all times

Requirements:

Previous customer service experience
ERP system knowledge a bonus
Strong communication skills, both written and verbal
Confident handling customer enquiries by phone and email
Organised and methodical, able to manage multiple tasks effectively
Positive, team-oriented, and eager to learn and improve
Comfortable working in a fast-paced office environment

What we offer:

25 days holiday + bank holidays
Pension scheme – salary sacrifice with company matching up to 6%
Life assurance – 3x your salary
Employee Assistance Programme – including up to 6 counselling sessions per case
Ongoing training and leadership development with internal and external providers

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Service Advisor