Customer Service Advisor Jobs

Giacom

Location:
United Kingdom, Nelson

Category:
Customer Service

Contract Type:
Not provided

Salary:

25200.00 GBP / Year

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Job Description:

Giacom is expanding and has multiple open requirements for customer service advisors to join the team in Nelson. Full technical training will be given.

Job Responsibility:

Providing exceptional support and service to our partners
To be the first point of contact for complaints and escalations within the team and for our Resellers
Provisioning and Managing reseller orders using our mainframe internal systems as required
Liaise with resellers and suppliers to resolve issues, providing regular, proactive updates
Customer Service and Support duties
Handle incoming calls from our Resellers as required
Investigation into root cause of recurrent provisioning issues
Provide technical advice to resellers and internal staff
Schedule and action all tasks to completion within specified timescales
Ensure all systems are kept fully updated for each action and point of customer contact

Requirements:

Customer engagement skills
IT skills/knowledge
A desire to succeed and develop
Exceptional communication skills
Accuracy and attention to detail
Ability to multi task and problem solve
Flexible approach to work
Excellent team player
Self-motivated and enthusiastic
Ability to work under pressure to set deadlines

What we offer:

Investment in your future career with a variety of learning and development opportunities
No dress code
25 days annual leave, plus bank holidays. You'll even get your birthday off, too
A pension plan for your future
Complimentary refreshments in all our offices

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Service Advisor