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Customer Service Advisor

EDF UK

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Location:
United Kingdom, Exeter

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

25719.00 GBP / Year

Job Description:

Ready to start a career where you make a real difference and help Britain achieve net zero? Join EDF and shape your future with us. Success is Personal – and your journey is yours to own. As a Customer Service Advisor, you’ll be the voice of EDF Business Solutions, supporting customers and helping businesses on their sustainability journey. You’ll play a key role in delivering exceptional service and building relationships that matter. You’ll join us on a salary starting of £25,719 per annum, based at our #Exeter office in Gadeon House. Initially, you’ll work full time on site for training and onboarding, with flexibility to explore hybrid options later. This is your chance to grow in a supportive team and learn new skills. We’ll give you the tools and training to succeed and the opportunity to shape a career that’s unique to you.

Job Responsibility:

  • Responding to customer queries via phone & email
  • Taking ownership of issues and resolving them efficiently
  • Collaborating with colleagues to deliver the best solutions
  • Identifying opportunities to improve customer experience
  • Supporting a high-performing team culture focused on growth

Requirements:

  • Strong communication skills for phone & email
  • Ability to navigate multiple IT systems confidently
  • A proactive approach to resolving customer queries
  • Teamwork skills to collaborate and share ideas
  • Willingness to learn and adapt in a fast-paced environment
  • Previous experience working within a commercial Customer Service role
What we offer:
  • Potential for an annual bonus
  • Market-leading pension scheme
  • Customisable benefits such as electric vehicle leasing
  • Discounted gym membership
  • Life assurance
  • Tech vouchers
  • Experience days

Additional Information:

Job Posted:
December 08, 2025

Expiration:
December 14, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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