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Brook-St Hiredonline Logo Brook-St Hiredonline · Customer Service

Customer Service Advisor

United Kingdom, Edinburgh 13.86 GBP / Hour · Job Posted April 24, 2026
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Job Description

Join Our Client as a Call Centre Operator in Edinburgh! Are you passionate about delivering excellent customer service and looking for a rewarding opportunity? Our client, a reputable organisation, is hiring for a temporary Call Centre Operator based in Edinburgh. This role offers a friendly environment, competitive pay, and the chance to develop your skills within a supportive team.

Job Responsibility

  • Handling incoming calls, written correspondence, and routine requests with professionalism
  • Collating and analysing fairly complex information or data to support decision-making
  • Overseeing administrative procedures and ensuring smooth processes within the team
  • Following set procedures while exercising some independent judgement under supervision

Requirements

  • At least 2 years of customer service experience, ideally within a contact centre environment
  • Five GCSEs at Grade C or above, including English Language or equivalent
  • NVQ Business Administration Level 2 or suitable clerical experience
  • Good knowledge and experience of using Microsoft Office applications
  • Strong keyboard skills and excellent communication skills, both oral and written
  • Ability to work effectively in a team and follow procedures
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