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Customer Service Advisor

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360 Resourcing Solutions

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Location:
United Kingdom

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

12.24 GBP / Hour
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Job Description:

An exciting opportunity within a dynamic outsourced contact centre to play a crucial role in maintaining the highest standards of customer service and experience for a renowned luxury cosmetics brand.

Job Responsibility:

  • First point of contact for all customer queries
  • Providing expert product advice
  • Proactively managing escalations
  • Handling returns/exchanges
  • Providing accurate information on order statuses and logistics
  • Acting as a brand ambassador
  • Delivering exceptional customer service across telephone, social media, web chat, and email
  • Ensuring every customer interaction is memorable and positive

Requirements:

  • A passionate desire to deliver outstanding customer service
  • Boldness in approach to handling diverse customer queries
  • Outstanding social service etiquette
  • Strong written and verbal communication skills
  • Experience in a customer-facing environment, especially within beauty, cosmetics, or retail industries
  • Boldness in managing objections
  • Flexibility, professionalism, and a commitment to continuous learning
  • Must be based in the UK whilst working
  • Must have a compatible laptop/PC meeting specific Windows 11 or macOS requirements
  • Must have an Apple or Android smartphone with iOS 17.0 or later or Android 13.0 or later
  • Must meet minimum internet speed requirements

Nice to have:

  • Genuine passion for creating meaningful, empathetic connections with customers
  • Passion for the beauty/cosmetics industry

Additional Information:

Job Posted:
March 02, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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