Customer Service Advisor Job at 360 Resourcing Solutions (Dublin)

Job Description

We’re looking for a customer-focused Customer Service Advisor to support our Deep Sea and Short Sea customers. As our Customer Service Advisor, you’ll deliver an exceptional service to our valued customers, with tasks including import and export cargo releases, handling deliveries and successfully resolving customer enquiries. You’ll ensure accurate documentation and billing, coordinate with internal teams and external partners, and deliver excellent service from first contact to final release.

Job Responsibility

Handle customer enquiries from both Deep Sea and Short Sea customers, via phone and email, providing clear, accurate and timely updates
Create and manage bookings and Bills of Lading in in-house CRM system
Coordinate import cargo release: verify documentation (e.g., original B/L where required), confirm payments/credit status and obtain release authorisation
Calculate and raise charges accurately (e.g., storage, demurrage & detention, ancillary charges) and ensure customers are advised of costs
Arrange inland transport when required, including booking/reserving via our inhouse Transport Planning system
Manage delivery requests end-to-end, ensuring all criteria are met (cleared/landed status, bills, payments, documentation) whilst ensuring that deadlines and SLA’s are met
Liaise closely with our Port Operations teams, system providers and internal teams (including Credit Management and Global Business Services centre where applicable) to resolve issues quickly
Log, track and resolve cases in our inhouse CRM, keeping a clear audit trail and escalating complex issues appropriately
Support compliant handling of specialist shipments (e.g., HAZ, OOO, bulk/devan) and follow relevant legislation and maritime/port regulations
Contribute to continuous improvement by following SOPs, suggesting process enhancements and producing basic reports for supervisors/management

Requirements

Demonstrable experience within a fast-paced customer service environment
Strong analytical skills and high attention to detail
Excellent communication skills, with the ability to build effective working relationships with both customer and internal stakeholders
High levels of organisation, with ability to prioritise effectively in a fast-paced operational environment
Excellent IT skills, with ability to work with multiple inhouse systems
Comfortable working to service levels/KPIs and maintaining a clear audit trail

Nice to have

Customer Service experience within the shipping or logistics sectors would be advantageous, but is not essential
Knowledge of shipping, freight forwarding, port operations and/or maritime regulations is beneficial, but not essential as full training will be provided

What we offer

25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
Discretionary annual bonus
Enhanced pension scheme up to 8.5% total contribution
Life assurance x3
Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
Private healthcare (LAYA) + Healthcare Cash plan, including an Employee Assistance Programme
Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
Hybrid Working
Cycle to work scheme/ Season ticket loans
Enhanced policies including Maternity & Paternity
Employee recognition awards
Considerable scope for personal and professional growth through the CMA CGM Academy

360 Resourcing Solutions - All Job Offers