Customer Service Advisor Job at Brook-St Hiredonline (Brighton)

New

Customer Service Advisor

Location

United Kingdom , Aylesbury

Salary:

25100.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience of working in a customer service role within a contact centre environment
Effective questioning and listening skills
Good organisational and interpersonal skills
Ability to work under pressure and to tight deadlines
Computer literate (MS Office) with keyboard skills
Precise comprehension and ability to communicate clearly in both verbal and written form
Ability to work to agreed performance targets
Ability to work independently and as part of a team
Takes ownership by using Initiative and problem solving
Ability to cope well under pressure with determination and perseverance

Job Responsibility

Answer all Customer and Claims incoming calls efficiently and professionally
Outbound calling including retention and renewal, breeders, requesting information for claims and underwriting of new policy applications
Objection handling including policy cancellations, premium increases, Claims decisions
Respond to customer enquiries appropriately, ensuring all documentation is professional and correct
Deal and attempt to resolve customer complaints
Record and maintain accurate policyholder information using the in-house computer systems
Maintain a thorough working knowledge of all policy terms and conditions
Ensure all company and departmental policies and procedures are adhered too at all times

What we offer

25 days annual leave which increases with service, plus bank holidays
Opportunity to buy/sell up to 5 days annual leave per calendar year
Clear development pathway within the team with pay increases as you advance
Pension and Life Assurance scheme
Access to 25% off insuring your pet with Agria
Health Cash Plan, mental health support and health and wellbeing platforms including Headspace

Fulltime

Customer Service Advisor

As a Customer Service Advisor, you will be responsible for delivering an excepti...

Location

United Kingdom , London

Salary:

12.85 GBP / Hour

Leyland SDM

Expiration Date

Until further notice

Requirements

Customer Service: Experience in a customer-facing role, preferably in retail or a similar environment
Communication: Excellent verbal communication and interpersonal skills
Product Knowledge: Willingness and ability to learn about products, services, and promotions
Organisation: Good organisational skills and attention to detail
Teamwork: Ability to work well as part of a team and support colleagues
Positive Attitude: Friendly, approachable, and motivated with a focus on delivering great service
Flexibility: Adaptable and reliable, with the ability to work varied shifts, including weekends
Presentation: Takes pride in maintaining a clean, tidy, and welcoming store environment

Job Responsibility

Customer Service: Advise, serve, and engage with customers to build confidence, loyalty, and ensure a welcoming in-store experience
Product Knowledge: Stay up to date with products, services, promotions, and competitor offerings to provide the best advice and solutions to customers
Store Standards: Replenish stock daily, maintain high standards of cleanliness and presentation, and follow company policies and procedures to build brand image and customer confidence
Teamwork and Values: Embrace company values, contribute to a positive working environment, and support colleagues to ensure happy customers and team members
Attitude and Flexibility: Maintain a positive attitude, be punctual and reliable, and adapt to changing needs to support a great store atmosphere
Personal Development: Take ownership of your own learning and development, complete required training, and stay informed on company communications and promotions

Fulltime

Customer Service Advisor

As a Customer Service Advisor, you will be responsible for delivering an excepti...

Location

United Kingdom , London

Salary:

12.85 GBP / Hour

Leyland SDM

Expiration Date

Until further notice

Requirements

Experience in a customer-facing role, preferably in retail or a similar environment
Excellent verbal communication and interpersonal skills
Willingness and ability to learn about products, services, and promotions
Good organisational skills and attention to detail
Ability to work well as part of a team and support colleagues
Friendly, approachable, and motivated with a focus on delivering great service
Adaptable and reliable, with the ability to work varied shifts, including weekends
Takes pride in maintaining a clean, tidy, and welcoming store environment

Job Responsibility

Advise, serve, and engage with customers to build confidence, loyalty, and ensure a welcoming in-store experience
Stay up to date with products, services, promotions, and competitor offerings to provide the best advice and solutions to customers
Replenish stock daily, maintain high standards of cleanliness and presentation, and follow company policies and procedures to build brand image and customer confidence
Embrace company values, contribute to a positive working environment, and support colleagues to ensure happy customers and team members
Maintain a positive attitude, be punctual and reliable, and adapt to changing needs to support a great store atmosphere
Take ownership of your own learning and development, complete required training, and stay informed on company communications and promotions

Fulltime

Customer Service Advisor

We're looking for an adaptable and confident Customer Service Advisor to advise ...

Location

United Kingdom , Perth

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Confident in communicating both verbally and in written format
Great listening skills
Empathy to go the extra mile for customers on each and every call
Previous TeleSales/Customer Service experience is beneficial, but not essential
Excellent problem-solving abilities
Adaptable and resilient
Ability to stay calm under pressure

Job Responsibility

Making outgoing calls from an assigned call board along with taking inbound calls
Upselling products to Customers
Outbound calls to let customers know about promotions
Inputting emailed orders from customers and contract Groups for the whole of the UK
Learning monthly and weekly promotions and informing our customers and helping them receive the best deals possible
Effectively and promptly dealing with customer issues or complaints whilst adhering to operational processes
Communicating with other depots throughout the UK to ensure customers are receiving the best care possible
Working alongside the Territory Sales Managers assigned to each Depot
Placing Uplift lines in the system for customer returns

Parttime

Customer Service Advisor

SalesIQ is rapidly expanding and is looking to recruit a number of motivated, de...

Location

United Kingdom , Canary Wharf, East London

Salary:

13.15 GBP / Hour

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Committed
Goal driven
Confident
Highly ambitious
Team players
excellent communication skills
good problem solving skills
strong customer focus
must be able to start within two days of interview

Job Responsibility

Speaking to customers face to face daily
Representing one of our leading clients
Advising customers on up and coming products
Creating brand awareness
Generating customers for our clients

New

Customer Service Advisor

The role of our Customer Services Advisor is critical to the success of our busi...

Location

United Kingdom , Nunmonkton, York

Salary:

13.45 GBP / Hour

apetito UK

Expiration Date

June 21, 2026

Requirements

Experience of a customer service role
Confident using a Personal computer to manage and process orders
Confident telephone manner
Able to pay attention to detail and be accurate in your work
Numerate and good written English
GCSE Maths & English standard or equivalent
Able to work to deadlines

Job Responsibility

Responsible for the taking of telephone / internet orders and making outbound calls to customers and prospects
To support drivers with route planning for the next days’ delivery rounds
To ensure each customer is provided with exemplary service on each telephone call or contact
To update customer records and liaise with customer relatives as required
To ensure customers’ needs are met, ensuring they know how to cook, store and re-order the meals as necessary
Prepare promotional literature as required and communicate details of new products or promotions to customers
To search, provide and continually look for new business opportunities
To share best practices with colleagues in an effort to continuously improve our service proposition
To actively take an interest in the products we sell and promote the benefits of WFF healthy and nutritious meals to all our customers

What we offer

33 days holiday per year, including bank holidays
Option to purchase up to 5 additional days holiday per year
Discretionary annual bonus scheme
Pension scheme - employer matched contributions up to 4%
Life assurance scheme worth at least 1x annual salary
Free turkey or voucher at Christmas
apetito perks scheme including salary sacrifice options and retail discounts

Parttime

New

Customer Service Advisor

Kinaxia are recruiting a Customer Service Advisor to join their team at their si...

Location

United Kingdom , Washington

Salary:

Not provided

Kinaxia Logistics Limited

Expiration Date

Until further notice

Requirements

Transport and warehousing preferable
Both working and technical knowledge of CRM systems preferably Sage
Both working and technical knowledge of software management systems including Stirling and Contrado
Product and pricing schedules
Dealing effectively with customer queries
Building and maintaining effective working relationships both internally and externally
Customer Account management
Full utilisation of a CRM system
Using software management systems

Job Responsibility

Utilise the CRM system to collate records of discussions or correspondence and to track customer complaint resolution to ensure all queries, including complex and escalated issues, are managed effectively and efficiently and customers are kept updated
Adhere to agreed customer service standards, service level agreements, policies and procedures across all customer service functions, and deal with queries promptly and appropriately by verifying understanding, answering questions and offering assistance to increase efficiency and service levels
Establish, develop and maintain effective working relationships with all work colleagues to ensure a ‘one team approach’ to the delivery of company performance standards and business objectives
Adhere to all HR, GDPR and Health & safety policies to ensure the Company are fully compliant
Oversee booking in of delivery times and follow up on timed deliveries, taking action where necessary to ensure customers are notified of any potential service failures
Provide quotes to customers in line with agreed schedules and input this data into Stirling to ensure accurate date is being maintained

What we offer

Life assurance
Pension
Exceptional fleet
Opportunity for training and development (CPC training)
Full Uniform and PPE
Onsite Parking
Cycle to work scheme
Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years’ service)
Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out)

Fulltime

New

Customer Service Advisor

At Boots, we believe every interaction counts. We’re looking for enthusiastic in...

Location

United Kingdom , Nottingham

Salary:

25652.88 GBP / Year

Boots

Expiration Date

Until further notice

Requirements

The ability to understand and address customer needs and challenges with genuine empathy and compassion
A knack for resolving customer queries efficiently and effectively
Comfortable working in a fast-paced environment while maintaining high-quality service
Excellent organisational skills to manage multiple tasks
Proficiency in using computer systems and adapting to new software with ease

Job Responsibility

Handling 80-100 calls from Boots customers during peak periods, ensuring a prompt and professional response
Understanding customer needs to provide tailored support and solutions
Assisting with queries about Boots.com, the Advantage Card, and our Healthcare services
Encourage customers to take up relevant services, focusing on achieving agreed targets while maintaining excellent customer care
Collaborating with team members to enhance the overall customer experience

What we offer

Boots Retirement Savings Plan
Discretionary annual bonus
Generous employee discounts
Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more
Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

Select Country

Customer Service Advisor

Job Description

Job Responsibility

Requirements

Looking for more opportunities?

Customer Service Advisor

Customer Service Advisor

Customer Service Advisor

Customer Service Advisor

Customer Service Advisor

Customer Service Advisor

Customer Service Advisor

Customer Service Advisor

Customer Service Advisor

Our AI answers in your language