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Office Angels Logo Office Angels · Customer Service

Customer Service Advisor

United Kingdom, Yate, Bristol 26500.00 GBP / Year · Job Posted February 20, 2026
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Job Description

This is not just a job; it's a fantastic career development opportunity in the thriving packaging industry. With consistent growth and an expanding international presence, you will be an integral part of our commitment to providing the highest standard of food-grade packaging.

Job Responsibility

  • Putting the customer at the heart of everything you do
  • Demonstrating a strong desire for excellence in service delivery
  • Proactively processing orders within 12 hours and acknowledging all orders to customers promptly
  • Maintaining updated customer SOPs to ensure smooth operations
  • Keeping digital and physical filing organised for easy access and compliance
  • Communicating lead times and order statuses to customers in a timely manner
  • Resolving customer queries within a maximum of 4 hours
  • Handling incoming calls and emails with enthusiasm and professionalism
  • Managing customer complaints efficiently, ensuring responses are sent within specified timelines
  • Conducting regular meetings with customers to discuss account situations
  • Maintaining accurate records of customer interactions in our CRM system

Requirements

  • Experience in customer service and office environments
  • Flexibility to adapt to changes
  • Strong planning, organisational, and time management skills
  • Customer Complaint handling
  • Excellent communication and interpersonal abilities
  • High attention to detail and problem-solving aptitude
  • Ability to work independently as well as part of a team

What we offer

  • Fantastic career development opportunity
  • Parking is available on site
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