Customer Service Advisor Job at Learning Curve Group (Cardiff)

Job Description

Learning Curve Group are a national training and education specialist. We work with further education providers, employers, and learners to help them achieve success. We have strong values which are all centred around our learners – and that is how we believe it should be, as we impact on over 100,000 of them every year. Our ‘Purple People’, the dedicated and passionate people of LCG, help us to deliver success no matter what, to achieve our vision to ‘transform lives through learning’.

Job Responsibility

Responding to and contacting potential learners who have expressed an interest in joining LCG
Explaining the benefits of joining LCG, setting expectations for learners with clear information advice and guidance
Maximising all opportunities to on-board new learners
Answering general queries on how the LCG works and the content of the courses on offer
Completing digital paperwork and arranging enrolment appointments for LCG academies
Follow up on missed-appointments and rescheduling
Recording accurate information in our CRM system and keeping a log of conversations had and actions that are required
Support learners and parents/Guardians with applications for financial support at LCG
Support LCG retention by contacting learners/next of kin who are absent and/or at risk to ensure that they have the support needed to return and successfully achieve their learning aims
Monitoring attendance and follow up with academies any discrepancies on registers
Support MIS and Academies in ensuring all queries are responded to in an accurate and timely manner
Liaise with parents with learner matters as and when required
General admin duties that help to support learners and ensure we have full recording of information in our system

Requirements

Excellent Communication at all levels, and ability to communicate in person and remotely
Excellent IT Skills
Ability to work unsupervised and work well as part of a team
Excellent organisational skills
Good time management
1 – 2 years of experience within a customer service role ideally with telephony experience