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Customer Service Advisor

https://www.randstad.com Logo

Randstad

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Location:
United Kingdom , Newcastle upon Tyne

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

10.00 - 15.00 GBP / Hour
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Job Description:

Join our clients Customer Service Team at the Newcastle Contact Centre to support the personal lending business of a major financial Business Solutions. We are seeking professional, confident individuals to handle high-volume customer enquiries and ensure a positive experience every time.

Job Responsibility:

  • Acting as the first point of contact for personal loan enquiries via inbound calls
  • Maintaining up-to-date, precise customer records in a fast-paced environment
  • Managing sensitive data strictly in line with GDPR requirements
  • Consistently meeting KPIs, including Average Handling Time and Service Levels

Requirements:

  • Previous experience in a Call/Contact Centre and Customer Service
  • Background in Financial Services, Personal Loans, or CRM systems
  • Strong collaboration, professional communication, and ability to follow strict procedures

Nice to have:

Background in Financial Services, Personal Loans, or CRM systems

Additional Information:

Job Posted:
March 25, 2026

Expiration:
May 31, 2026

Work Type:
On-site work
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