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360 Resourcing Solutions Logo 360 Resourcing Solutions · Customer Service

Customer Service Advisor

United Kingdom, St Asaph Employment contract 24980.00 GBP / Year · Job Posted May 11, 2026
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Job Description

You will be trained to interact with our nationwide customers, providing advice and guidance on treatments through excellent customer service practices. You will interact with our customers in all aspects, including rescheduling treatments and recommending appropriate solutions to achieve a wonderful lawn. You will also regularly communicate with our network of Lawn Operatives.

Job Responsibility

  • Engage with customers directly via telephone and e-mail, building rapport and delivering excellent levels of knowledge and customer service
  • Provide advice and guidance on all GreenThumb treatments
  • Recommend treatments according to lawn conditions and recognise opportunities to upsell where appropriate
  • Onboard new customers according to process and arrange first treatment within agreed SLA
  • Reschedule treatments for customers
  • Handle all customer contacts in a professional manner, demonstrating appropriate levels of empathy
  • Aim to recover any customer expressing dissatisfaction
  • Ensure accurate records are kept and maintained
  • Work collaboratively as a team to ensure all KPI’s are met
  • Act as an ambassador for GreenThumb always, championing customer service excellence and exceptional behaviours
  • Communicate and liaise effectively with all departments to ensure a customer centric approach
  • Continue to learn about lawncare and GreenThumb’s products and undertake any training that enhances the skills of the role
  • Encourage customers to utilise our automated service for card payments and promote payments via online banking to assist with adhering to debt KPIs and minimise manual payment processing
  • Reschedule treatments for customers and ensure all exceptions are passed to Schedulers/Dispatchers within agreed timeframes
  • Update Lawn Operatives immediately if customers reschedule or cancel within 24 hours of a pending treatment
  • Comply with GDPR policies and procedures

Requirements

  • Superb verbal and written communication skills
  • Ability to work individually and as part of a team
  • A flexible and proactive approach to work
  • Computer literacy including the use of Microsoft Word, Excel, and Outlook (preferred but not mandatory)
  • Proven experience in providing high quality Customer Service
  • Handling and resolving customer complaints
  • Customer Retention
  • Working in a target driven environment
  • Contact Centre experience would be an advantage
  • Must be eligible to work in UK

Nice to have

  • Computer literacy including the use of Microsoft Word, Excel, and Outlook (preferred but not mandatory)
  • Contact Centre experience would be an advantage

What we offer

  • 22 days annual leave (rising to 26 days with service), plus all public/bank holidays
  • Well-appointed office environment with free onsite parking
  • Medical cash plan
  • Employee discount scheme (discounts on major retail and leisure brands)
  • Free lawn treatments
  • Occupational sick pay, maternity pay, paternity pay schemes
  • Job-specific training and continuous development opportunities
  • Long-service recognition
  • Christmas shutdown
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