Customer Service Advisor

• Deliver exceptional service via phone, email, and online
• Handle a high volume of inbound and outbound calls
• Accurately place and manage orders across services such as fuel, PPE, waste, telecoms, energy and more
• Track deliveries, manage order updates, and coordinate with suppliers
• Support members with account access, digital platform use and login queries
• Work with Finance to assist with billing, payments, credit checks, and invoice queries
• Proactively reach out to members to help them get the most from their AF membership
• Identify opportunities to cross-sell and promote additional services
• Maintain accurate and up-to-date member records across multiple systems
• Help with member events, open days, and event bookings - both in-person and behind the scenes

• Strong verbal and written communication skills
• Organised and calm under pressure
• Natural problem-solving mindset and proactive approach
• Confident using multiple systems and IT platforms (including Microsoft Office)
• Previous customer service experience, ideally in a fast-paced environment
• Empathetic, resilient and able to adapt to changing priorities
• Enjoy being part of a team but also take ownership of your own work

Worked in agriculture, fuel, waste, or energy sectors

• 26 days holiday + bank holidays, increasing with service (up to 7 additional days)
• Your birthday off (if it falls on your working day!)
• 8% employer pension contribution
• Free lunch daily from our onsite café
• AF Membership – enjoy exclusive discounts at hundreds of retailers and suppliers
• Life assurance
• Health insurance
• Discounted gym membership
• Cycle to work scheme
• Hybrid working – one day at home per week
• Free onsite parking